Why make fields required? If a ticket is missing the user’s name, for example, it’s easier to catch missing data up front than it is to execute a full Workflows worth of actions and have them all fail because a critical data point is missing If a trigger that is missing a required field is sent to BetterCloud, it will be rejected and an audit log will be generated. See our Custom Triggers article for a list of caveats related to If Conditions and Dynamic Fields.įor any data points that should be required for the Workflow to trigger, click the parameter and check the “Input is required” box. Select if any parameters should be exposed as If Conditions or Dynamic Fields in the Workflow by checking the box next to the parameter. Typically something like a username or email makes sense in this target field. Select the target of your Custom Trigger. See our Custom Triggers article for more in depth details on what you can do here.Ĭlick the “View Raw Data Response” field to view the format of the data that was sent to BetterCloud. Click “Next: Configure Workflow Options”. If the above steps were successful, BetterCloud will display the test as received. If your test was not successful, ensure you have followed the steps above correctly. If your test was successful, click “Save” and switch back to. Jira will then pull the selected fields from that issue and send them to BetterCloud. Test your JIRA rule by selecting the “Validate your webhook configuration” dropdown and providing a sample Issue. The data should adhere to standard JSON format. This example will use “Custom Data”, but provide whichever data points you want passed from the ticket to BetterCloud using JIRA Smart Values. Paste the BetterCloud Trigger URL into the “Webhook URL” field in JIRA and change the HTTP method to be “POST.”įor the Webhook body, select either “Custom data” or “Issue Data”.
Scroll down to the Notifications section and select “Send Web Request” as the action type. Under the “Add Component” menu, select “New Action.” For this example, we will choose “Issue Created” and click “Save.” Common examples include an Issue being created or transitioned to a new status. Select the Criteria you want to Trigger your workflow.
Select the “Automations” tab on the right and create a project rule. Navigate to Jira Project you want to trigger the Workflow and navigate to “Automation” under the Project’s Settings. Take note of the new Inbound Request URL and proceed to the next section of this article to configure the Jira Automation. Name your Custom Trigger and optionally give it a description, then click “Next: Inbound Request.” Select “Create a trigger for Workflows” and then click “Next.” Navigate to the “Extensions” menu and select “Get Started.” Navigate your existing Atlassian or Jira Integration in the Integration Center and select “Modify.”
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If you don’t already have Jira integrated into BetterCloud, see this article for instructions on how to integrate Jira with BetterCloud. You can set up Custom Triggers in existing Action Only Integrations. Today we’ll take a deep dive into how to add a Custom Trigger to an existing Jira integration. Integrating Jira into BetterCloud enables IT teams to track user onboarding and offboarding through Jira tickets, and trigger workflows off of conditions like ticket creation, a ticket being moved to a specific status, and more. One of the most common and powerful use cases we see for Custom Triggers is to kick off workflows from ticketing systems like Jira, which extends the scope of automation to earlier in a process and eliminates the need to manually kick off a workflow. On August 5, BetterCloud announced the release of Custom Triggers to help IT create more flexible automated workflows.
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